Terms & Conditions and Refund Policy

Terms & Conditions and Refund Policy

Welcome to StarBrothersIndia.com. These Terms and Conditions outline the rules and regulations for the use of our website. By accessing this website, you agree to accept these Terms and Conditions in full. If you do not agree with any part of these terms, please do not continue to use StarBrothersIndia.com.

1. Intellectual Property

All content on this website, including text, images, logos, graphics, product information, and software, is the property of StarBrothersIndia.com and is protected by applicable copyright and trademark laws. Unauthorized use, reproduction, or distribution of any content may result in legal action.

2. User Account

You may be required to create an account to access certain features of our website. You are responsible for maintaining the confidentiality of your account credentials and for all activities carried out under your account.

3. Product Information

We make every effort to ensure that product descriptions, images, specifications, availability, and prices displayed on our website are accurate and up to date. However, errors may occasionally occur. We reserve the right to correct any inaccuracies, including after an order has been placed.

4. Limitation of Liability

Star Brothers shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of, or inability to use, this website, its products, or services, to the extent permitted by applicable law.

5. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising in connection with these terms shall be subject to the jurisdiction of the competent courts in India.

Refund & Return Policy

Our refund and return policy is valid for 30 days from the date of purchase. If 30 days have passed since your purchase, we may not be able to offer a full refund or exchange.

Eligibility for Return

To be eligible for a return:

  • The item must be unused and in the same condition as received.
  • The item must be in its original packaging.
  • A receipt or valid proof of purchase is required.

Non-Returnable Items

  • Perishable goods such as food and flowers
  • Intimate or sanitary products
  • Hazardous materials
  • Flammable liquids or gases
  • Gift cards
  • Downloadable software or digital products

Partial Refunds

Partial refunds may apply in the following circumstances:

  • Books showing signs of use
  • Opened media such as CDs, DVDs, or software
  • Items damaged due to reasons not attributable to us
  • Returns made after the 30-day return period

Refunds

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

If your refund is approved, the amount will be processed to your original payment method within the applicable processing period.

Late or Missing Refunds

If you have not received your refund, please:

  1. Check your bank account again.
  2. Contact your credit card company or payment provider.
  3. Contact your bank.

If you have completed these steps and still have not received your refund, please contact us at starbrothersindia@gmail.com .

Sale Items

Only regular-priced items may be eligible for a refund. Sale or discounted items are non-refundable unless otherwise required by applicable law.

Exchanges

We only replace items if they are defective or damaged. To request an exchange, please contact us at starbrothersindia@gmail.com .

Approved exchange or return items should be sent to:

Star Brothers
110, Jawaharlal Nehru Marg,
Ambala Cantt, Haryana – 133001, India

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you may receive a gift credit for the approved refund amount. If the item was not marked as a gift, the refund may be issued to the original purchaser.

Shipping Returns

  • Approved return items should be sent to: 110, Jawaharlal Nehru Marg, Ambala Cantt, Haryana – 133001.
  • Customers are responsible for return shipping costs unless otherwise agreed.
  • Original shipping charges are generally non-refundable.
  • We recommend using a trackable shipping service or purchasing shipping insurance when returning an item.

Contact Us

For any questions regarding our Terms & Conditions, Refunds, Returns, or Exchanges, please contact us at:

Email: starbrothersindia@gmail.com